Terms & Conditions

Acceptance

• By accessing or using Kaventara Style CRM, you agree to these Terms & Conditions.
• If you use the platform for a business, you represent that you are authorized to bind that business to these terms.

Platform Services

• Kaventara Style provides multi-tenant CRM, booking, staff management, client management, sales, invoices, forms, reports, email tools, Stripe billing, and connected tenant payment workflows.
• Features may change as the platform improves, and some functionality depends on correct tenant setup, Stripe availability, email configuration, and hosting services.

Business Responsibilities

• Each business is responsible for its services, pricing, staff, schedules, customer communications, forms, policies, deposits, refunds, cancellations, taxes, licenses, and legal compliance.
• Businesses are responsible for keeping workspace data accurate and for assigning staff roles carefully.
• Businesses should publish their own customer-facing policies when required for their services or jurisdiction.

Client and Staff Access

• Staff and clients may access portals using the main login flow where enabled.
• Businesses remain responsible for staff permissions and for any activity performed through their workspace users.

Payments, Subscriptions, and Payment Providers

• Platform subscriptions are billed through the Kaventara/OCODERZ LLC Stripe account.
• Client payments to businesses use each business connected Stripe or Square account when connected, or may be handled in store when the business chooses not to require online payment.
• Online customer payments processed through Stripe include a 1% Kaventara platform fee. Square customer payments do not include a Kaventara platform fee. Provider processing fees, bank fees, card network fees, refund fees, dispute fees, taxes, or other payment provider charges may still apply.
• Stripe, Square, and other payment providers may apply their own terms, fees, verification requirements, holds, disputes, or account restrictions.

SMS Appointment Notifications

• Kaventara may send appointment confirmations and appointment reminders by SMS only when a customer opts in through the public booking form or another approved Kaventara web form.
• The SMS checkbox is separate from the phone field, optional, unchecked by default, and not required to book an appointment. Customers can complete booking without SMS consent.
• SMS is sent under the Kaventara brand through Twilio toll-free messaging and may include the tenant business name for appointment clarity. It is not used for marketing campaigns, invoice notices, form links, password reset codes, verification codes, or promotional messages.
• Message frequency varies based on bookings and reminder settings. Message and data rates may apply. Reply STOP to opt out and HELP for help.

Acceptable Use

• You may not use the platform for unlawful activity, spam, abusive campaigns, fraud, malware, unauthorized access, scraping, infringement, harassment, or activity that harms the platform or other tenants.
• Kaventara may suspend or restrict access for security, non-payment, legal risk, abuse, or violation of these terms.

Healthcare and HIPAA-Aligned Use

• Kaventara Style provides tools designed to support HIPAA-aligned use for eligible healthcare and wellness workflows, including audit logs, private file storage, protected document access, role-based permissions, and security controls.
• Each tenant business remains responsible for its own HIPAA compliance program, customer notices, consents, workforce training, access decisions, retention requirements, and content sent through email or SMS.
• Tenant businesses should not send protected health information through email or SMS unless their workflow, vendors, consent, and policies support that use.

Content and Data

• Businesses retain responsibility for content, client records, uploaded files, forms, email campaigns, and settings they place in the CRM.
• Kaventara and OCODERZ LLC may process data as needed to operate, secure, support, and improve the platform.

Availability and Support

• We work to keep the platform reliable, but do not guarantee uninterrupted or error-free operation.
• Support requests can be submitted through Help > Support or by contacting OCODERZ LLC.

Disclaimers and Limits

• The platform is provided on an as-available basis to the fullest extent permitted by law.
• Kaventara and OCODERZ LLC are not responsible for a tenant business services, customer disputes, staff conduct, payment provider account decisions, or third-party service outages.
• To the fullest extent permitted by law, liability is limited to amounts paid for the platform during the period giving rise to the claim.

Changes and Contact

• We may update these Terms & Conditions as the platform changes. Continued use after updates means you accept the revised terms.
• Questions can be sent to OCODERZ LLC using the contact details on this page.

Important Note

This page is the Kaventara Style platform policy. It is not legal advice. Businesses using the CRM may need their own privacy policy, waiver language, refund policy, cancellation policy, and customer terms based on their services, location, and legal requirements.